Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared through our website. when you visit our website. In addition to this Privacy Policy, visitors to the Southeastern Behavioral Health website should consult our website’s Terms of Use as well as any product or service specific terms and conditions that may apply. This Privacy Policy applies to https://southeasternbh.org and other websites or mobile apps under Southeastern Behavioral Health’s control (collectively the “Website”).

Information We Collect and How It Is Used

Visitors can browse all Southeastern websites without providing any personal information. Certain pages contain forms that give visitors the option of providing us with contact information including name, physical address, phone, and email address if you choose to contact us. Providing this information is voluntary. The information you submit is shared internally with Southeastern employees who need this information to help respond to your request or improve Southeastern operations. The information submitted may also be used to evaluate the technical functionality of the Website and may also be utilized to address inappropriate use or communications associated with the Website.

Email and Other Communications

Emails and other communications that you send to us may be shared with a customer service representative, employee, medical expert or other Southeastern employee that is best able to respond to your inquiry. Email communications are not completely secure or confidential. It is possible that an email may be accessed or read by other internet users. Please do not use email for communications you wish to keep protected and secure.

IP Addresses

Our internet server automatically tracks the Internet Protocol (IP) address of the computers that access our site. An IP address is a number that is assigned to your computer when you access the internet. IP addresses are not personally identifiable information because different individuals may use the same computer to access the internet. Southeastern may use this information to evaluate how visitors navigate the Website and help improve the content.

Tracking Technologies

Southeastern, or any third-party advertising partners we choose to work with, may employ various tracking technologies such as cookies, web beacons, and analytics software. These tools help us manage the content on the Website by informing us what content is useful to visitors.

Cookies

When you visit the Website we send one or more “cookies” to your computer or other internet browsing device. Cookies are alphanumeric identifiers stored on your computer through your web browser and are used by most websites to help personalize your browsing experience. Cookies may facilitate additional website features for enhanced performance of your web experience such as remembering preferences, allowing social interactions, analyzing usage for website optimization, providing custom content, allowing third parties to provide social sharing tools, and delivering images or videos from third party websites. Some features of the Website may not function if you do not allow cookies. We may link the information we store in cookies with any other information you submit while on the Website.

We may use both session ID cookies and persistent cookies. A session ID cookie expires when you close your internet browser. A persistent cookie is stored on your computer. Cookies enable us to track and target the interest of our visitors to enhance your experience on the Website. You can learn how to remove persistent cookies by following the directions provided in the “Help” portion of your internet browser.

Web Beacons

We may use Web Beacons alone or with cookies to collect information about the Website content. Web Beacons are tiny graphic objects that are embedded in a web page or email and are usually invisible to the user but allow verification that a user has viewed the web page or email. Web Beacons may be used to track web page visits or form submissions. In some cases, the Web Beacon may be tied to the information submitted by visitors to the Website. This technology allows us to evaluate the effectiveness of the Website and any Southeastern advertising or marketing campaigns.

Third Party Tracking Technologies

The use of cookies or web beacons by any third-party service provider is not covered by our Privacy Statement. We do not have access to or control over these technologies utilized by third parties.

Location Tracking

An IP address (also called Internet address) must be assigned to devices that access the internet. IP addresses are used to make the connection between your device and the websites and services you use. You can’t prevent a website or app from getting the IP address of your device. Your IP address includes some general information about your device location and we use that information to display your approximate location in the Website. We identify your device’s approximate location from your IP address, which is provided to us when you visit the Website. We do this to provide you a customized experience on the Website, including the display of location-based information that is relevant to you and your care.

Analytics Software

We and any third-party tracking utility parties we partner with may use log files on the Website to gather certain information automatically and store for analytical purposes. This information includes internet (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information to track and compile non-personal information to analyze trends, monitor visitor traffic within the Website content, and gather aggregate demographic information about our visitors. We may combine this log file information with other information we collect from or about you to help improve the services we offer, our marketing, analytics, or Website functionality.

Social Media Features and Widgets

The Website may contain various features that allow visitors to interact with the Website content via their chosen social media platform. Use of these interactive widgets on the Website is voluntary. These services are provided to enhance your browsing experience and ability to communicate information from the Website to the audience of your choice. These social media features are hosted by a third party and governed by the privacy policy of the company providing those services.

We may provide you with the opportunity to share information from the Website with a friend or make a referral by providing an email address or other contact information for that person. We will use that contact information to provide information about Southeastern services.

Links to Other Websites

The Website content may contain links to other websites not owned or operated by Southeastern. These third-party websites have different privacy notices and practices. If you submit any information to those websites, your information is governed by the privacy policy published on that website. We encourage you to carefully read the privacy policy for any website you visit.

Public Forums

The Website may offer publicly accessible blogs, community forums or message boards. Be aware that any personal information you disclose in those public forums may be collected and used by others outside the control of Southeastern. Please contact the posted administrator of a particular forum to request removal of your personal information. In some cases we may not be able to remove your information.

Legal Disclosure

We reserve the right to disclose personal information as required by law, such as to respond to a subpoena or other mandatory legal process. We may disclose personal information when we believe in good faith that the disclosure is necessary to protect our rights, to protect the safety of others, investigate fraud, or respond to government requests.

Data Retention

We will retain your information for as long as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Sharing Information with Third Parties

We do not share personal information with third parties unrelated to Southeastern, except when required for legal purposes or investigations. We may share your personal information with third parties who we have contracted with to help us provide services. We will ensure that these third parties have agreed not to use or disclose your personal information except to help us provide the services.

Security of Your Information

Southeastern provides reasonable and appropriate security measures to protect the Website content and any personal information you may provide against foreseeable hazards. No computer system or information, however, can ever by fully protected from every possible threat or hazard and therefore we cannot warrant the security of any information you transmit to us, and you do so at your own risk.

Protecting Children's Privacy

Southeastern is committed to protecting children's privacy on the internet. We do not knowingly collect personal information from children.

Changes

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via the Website at https://southeasternbh.org/contact.